Global Domiciliary Care Ltd (GDC) aims to ensure that patients receive the highest possible quality of care.

Our robust governance policy enables us to examine the services provided to our service users to ensure that services are capable of meeting the company’s primary aim consistently and where necessary identify and implement changes to bring about improvement. Global Domiciliary Care Ltd believes that good governance is having structures and processes to lead, direct and control the quality of service offered.

Global Domiciliary CareLtd is registered with the Information Commissioner’s Office as an organisation that processes data.

This includes identifying and minimizing risk, ensuring that the required standards are achieved, investigating and responding to sub-standard performance, driving quality improvement and sharing best practice.

Healthcare governance is concerned with matters that impact upon the quality of service provided to patients and their careers.

This is a wide-ranging theme including subjects as diverse as recruitment of suitable carers, administrative staff, patient experience, provision of an appropriate environment, and confidentiality of client records.

PURPOSE

This policy describes our governance structures, systems and processes that enable us to maintain the requirements of the CQC Regulations and expected standard.

This will ensure consistency across the organization and enable members of staff to meet statutory, regulatory, and the firm’s requirements.

Therefore, this document provides a framework for the organization and staff members to understand their roles and responsibilities within a structured chain.

The registered manager and directors under the governance arrangements are responsible in ensuring a high quality of service and to keep pace with changing healthcare legislation and other national requirements. This will include monitoring the Care Quality Commissions (CQC) updated standard requirements and the provisions of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 17.

We are aware that the regulations intention is to make sure that providers have systems and processes that ensure that they are able to meet other requirements in this part of the regulations and Regulations 4 to 20A.

We can meet the provisions of the above by having in place an effective governance system. We have in place the following:

• Assurance and good auditing processes are in place to ensure that the policies, care plans, medication management and other relevant documentation to ensure how policy states they should operate. Managers need to provide evidence that the staff are involved in measuring their level of service. Their two main kinds of audit, internal audit and external audit from the CQC.

• The agency will use the seven principles of auditing.

• Integrity and professionalism, fair presentation and the obligation to report, truthfully, and accurately. Due professional, Confidentiality and security of information, independence and impartiality and a good evidence-based approach.

• The Governance Policy of the agency has an approach within which accountability, standards, policies and procedures are developed and implemented, to ensure that all information created, obtained or received by the ICO is held and used appropriately.

• The Information Commissioner’s Office (ICO) upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals. The ICO is an executive non-departmental public body, sponsored by the Department for Digital, Culture, Media and Sport.

• The agency complies with the EU GDPR, ensuring that it complies with how personal information is managed stored and processed

To do this, the agency will need documented evidence of your:

• Data protection and GDPR policy.

• Training policy.

• Information security policy.

• DPIA (data protection impact assessment) procedure.

• Retention of records procedure.

• Subject access request form and procedure.

• Privacy procedure.

• International data transfer procedure (where relevant).

• Monitoring of service standards procedure in the drive for improvement ∙ Measure the quality and safety of the services provided, through our effective feedback systems including;

• Use and reference to incident logs

• System to assess and mitigate any risks relating the health, safety and welfare of our service users.

• Adequate process of maintaining accurate, complete and detailed records of our service users

• Appropriate system of keeping staff employment records and the management of the regulated activity.

The agency has a good monitoring system allows you to collect, process, analyse and disseminate information amongst with a group of actors involved in a project's implementation, to help them reach a decision, access information and learn from the experience. A monitoring system is part of project cycle management.What are the 3 types of monitoring? There are three basic categories of monitoring; technical monitoring, functional monitoring and business process monitoring.

The Data Protection Officer is a leadership role required by EU GDPR. This role exists within companies that process the personal data of EU citizens. A DPO is responsible for overseeing the data protection approach, strategy, and its implementation. In short, the DPO is responsible for GDPR compliance. We are committed to providing a high and sustained quality of service to our service users and compliance with the CQC standards and requirement.

Good governance means that processes and institutions produce results that meet the needs of society while making the best use of resources at their disposal. The concept of efficiency in the context of good governance also covers the sustainable use of natural resources and the protection of the environment.

A 'government policy' is a plan or course of action by the Government. Legislation is law. Policies must always comply with existing law, but may also lead to the proposal of new laws.

The Agency have systems and processes that ensure that they are able to meet other requirements in this part of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Regulations 4 to 20A). To meet this regulation; To meet this legislation the agency has effective governance, including assurance and auditing systems or processes in place. These processes assess, monitor and drive improvement in the quality and safety of the services provided, including the quality of the experience for people using the service. The systems and processes also assess, monitor and mitigate any risks relating to the health, safety and welfare of people using our services and others. Providers must continually evaluate and seek to improve their governance and auditing practice.

Control of Substances hazardous to Health regulations 2002

Data Protection Act 2018

The Electricity at Work regulations 1989

Employment Rights Act 1996

Equality Act 2010

Freedom of Information Act 2000

The Gas Safety (Installation and Use) regulations 1998

The General Data Protection Regulation

The Hazardous Waste (England and Wales) Regulations 2005

Health Professional Council – legal framework

Health and Safety at Work etc. Act 1974

The Ionising Radiations Regulations 2017

The Ionising Radiation (Medical Exposure) Regulations 2017

Management of Health and Safety at Work Regulations 1999

The Manual Handling Operations Regulations 1992

The Health and Safety (Miscellaneous Amendments) 2002

The Medical Devices Regulations 2002

The Medical Devices (Amendment) Regulations 2012

Mental Capacity Act 2005

Mental Capacity Act Code of Practice

Mental Health Act 1983

Mental Health Act 2007

Code of Practice (Mental Health Act 1983)

The Regulatory Reform (Fire Safety) Order 2005

RIDDOR

Safeguarding Vulnerable Groups Act 2006

The Workplace (Health, Safety and Welfare) Regulations 1992

The Health and Safety (Miscellaneous Amendments) Regulations 2002

How do you involve service users? The Agency will consult with service users and ask for feedback about their care and experiences, or feedback on the Agency policies and procedures. Engage with service users by involving them in decision making forums, development opportunities, audits and inspections, and the recruitment and selection of staff.

The agency structure is:

The Director

Independent

The Registered Care Manager

Care Supervisor

Team Leaders

Support Workers.

Global Domiciliary Care Ltdaim to continually improve our service by having quality assurance processes in place which includes seeking service users opinion on the services rendered and how it can be improved.

GOVERNANCE POLICY